Business : Customer Service

101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization. more...

Price: $50.00

A practical, hands-on guide for training customer service employees. more...

Price: $21.95

Organistaions that excel at service Buzz. Their people are switched on and they make it happen for customers. It is down to all the little things they get right. They focus on what counts and in the world of commerce as well as in public service there is only one person that counts, and that is the customer. more...

Price: $15.00

CARE to build a customer-focused company!. Are you building enough customer loyalty in your organization? CARE Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service. Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes: Self-assessments, brainstorming exercises, checklists, and worksheets; Real-life examples of how companies create enhanced customer experiences; Helpful “how-to” tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performance; Time-tested strategies for doing business, such as The Five Loyalty Builders and The Eleven Rules for Good Listening more...

Price: $18.95

“To remain competitive, you must figure out how to keep your customers longer, grow them into bigger customers, make them more profitable, and serve them more efficiently. And you want more of them. Unfortunately, the financial metrics you learned in business school are not easily adapted to account for the value companies generate from this scarce resource, with the right balance between current-period sales and customer lifetime value. more...

Price: $24.95