Business

Accident investigation and risk assessment have for decades focused on the human factor, most notably in the form of "human error". Countless books and papers have been written about how to identify, classify, eliminate, prevent and compensate for "human error". This preoccupation with failure is near universal and can be found in all fields of application.One consequence of this has been a bias towards the study of performance failures, leading to a neglect of normal or "error-free" performance. The common, unspoken assumption is that failures and successes have different origins and that therefore there is little to be gained from studying the latter. Erik Hollnagel feels strongly that this assumption is false and that safety cannot be attained only by eliminating risks and failures. The alternative is to understand why things go right, and to find ways to support and amplify that. The aim of this book is to present a single, simple but powerful principle for human performance that can be used to understand both positive and negative outcomes. The ETTO Principle reflects the common trait that people in their work naturally adjust what they do to match the conditions - to what has happened, to what happens, and to what may happen. It proposes that it is normal for people in work situations to adjust their performance by means of an efficiency-thoroughness trade-off (ETTO) - usually by sacrificing thoroughness for efficiency. The trade-off can be due to a lack of time, lack of resources, work and company pressures, lack of information, etc. The ability of people mutually to adjust their performance is the reason why things go right. Yet in some cases the adjustments may combine in an unforeseen way and lead to adverse outcomes. These outcomes are nevertheless due to the very same processes that produce successes, rather than to errors and malfunctions.The ETTO Principle obviates the need for specialised theories and models of failure an more...

Price: $39.95

How to make lots of money, keep yourself safe, and even save the world-all by using a little simple math. Forget the dull, boring math you learned in school. This book shows you the powerful things math can do for you, with applications no teacher ever taught you in algebra class. How can you make money off credit card companies? Will driving a hybrid save you money in the long run? How do you know when he or she is "the one"?. From financial decisions to your education, job, health, and love life, you'll learn how the math you already know can help you get a lot more out of life.: Gives you fun, practical advice for using math to improve virtually every area of daily life; Includes straightforward explanations and easy-to-follow examples; Written by the author of the successful guide, How Math Explains the World. Filled with practical, indispensable guidance you can put to work every day, this book will safeguard your wallet and enrich every aspect of your life. You can count on it! more...

Price: $24.95

Data interpretation tests are fast becoming the most common type of numerical question in psychometric tests. Almost every battery of psychometric tests will include a data interpretation subtest, or series of questions, and at some point in their career many people will have to pass one.  How to Pass Data Interpretation Tests provides 500 practice data interpretation questions, with answers and detailed explanations.  It includes 6 timed tests as well as advice on how to prepare for such a test. more...

Price: $17.95

One of USA Today’s Best Business Books of 2008—now updated with a new chapterIt’s hard to believe that one man revolutionized computers in the 1970s and ’80s (with the Apple II and the Mac), animated movies in the 1990s (with Pixar), and digital music in the 2000s (with the iPod and iTunes). No wonder some people worship Steve Jobs like a god. On the other hand, stories of his epic tantrums and general bad behavior are legendary.Inside Steve’s Brain cuts through the cult of personality that surrounds Jobs to unearth the secrets to his unbelievable results. So what’s really inside Steve’s brain? According to Leander Kahney, who has covered Jobs since the early 1990s, it’s a fascinating bundle of contradictions.This expanded edition includes a new chapter on Jobs’s very public health crisis and the debate about Apple’s future. more...

Price: $24.95

"Leadership from the Inside Out," Kevin Cashman's breakthrough business bestseller that clearly connected personal growth to leadership effectiveness, is now completely revised and updated with: -an explosion of new validating independent research -impressive new case studies -new tools and practices -an even more powerful virtual coaching experience Still framed in seven simple yet profound "mastery areas," this book serves as an integrated coaching experience that helps leaders understand how to harness their authentic, value-creating influence and elevate their impact as individuals, in teams, and in organizations. Cashman demonstrates that his trademark "whole-person" approach--we lead by virtue of who we are--is essential to sustained success in today's talent-starved marketplace and provides a measurable return on investment. For everyone from CEOs to emerging leaders. more...

Price: $11.87