Business : Business Etiquette

Navigate cultural differences in meeting styles and gift-giving. Want to be on your best business behavior? This friendly, authoritative guide shows you how to develop good etiquette on the job and successfully navigate today's culturally diverse business environment. You get savvy tips for dressing the part, making polite conversation, minding your manners at meetings and meals, behaving at off-site events, handling ethical dilemmas, and conducting international business. Discover how to:.:.; Make a great first impression.; Practice proper online etiquette.; Build your verbal and written skills.; Deal with difficult personalities.; Become a well-mannered traveler. more...

Price: $21.99

Do you make a good impression when you answer the phone? Do you sell your company and create Moments of Magic for your customers, or do you hurry callers off the line because you are so busy? Most businesses receive more phone calls than any other form of contact, so an effective telephone manner is your single most powerful business tool. It’s your chance to grow your business by establishing loyal customers, because they had a positive, powerful experience on the phone. The Telephone Skills eReport is a concise overview of the most essential components of an effective telephone manner. You'll be able to read the report quickly, and apply your newly learned telephone skills right away—immediately leading to increased success for your career and your company. Topics covered include:. • Creating a powerful first impression when you answer the phone. • Maintaining a positive attitude while on the phone. • Avoiding the most common telephone mistakes. • Creating and sustaining the loyalty of your customers through the phone. more...

Price: $7.95

In this book, you will be introduced to the basics of Chinese culture. You will discover how to initiate contact, what to expect in meetings, and how to behave there. You will learn the way the Chinese approach negotiations, discover how you can respond to them, and learn how to negotiate a successful conclusion. more...

Price: $7.50

Businesspeople, students, grandparents, teens: Everyone uses e-mail, but few understand how to use it politely. Now People magazine's Internet Manners expert, Samantha Miller, provides training, tips, and tech secrets for composing proper, effective e-mail—from rules for e-etiquette on and off the job to real-life advice. Filled with solutions for your 'Net peeves,' E-MAIL ETIQUETTE delivers: more...

Price: $9.99

Any good talker can have a stimulating discussion, but only a good salesperson can lock in the commitment to do what you have been talking about. And that is the person who earns the commission dollars. Without the sale you are simply, as some call it, a “professional visitor.” Here’s the rub — in their efforts to gain more commit¬ments, many salespeople become “power closers.” These are people whose mantra is “ABC: Always Be Closing.” They put pressure on the buyer from the start to make a commitment, and in many cases they lose the sale by exerting too much pressure. This ebook recommends that you avoid becoming a “Closer” and instead simply learn to “Confirm” each promise the prospect makes. Be gentle and respectful, but be clear about what the intentions are, both for them and for yourself. They expect something from you, and you have the right to expect something from them as well. But you must make it pleasing for them to keep their commitments – otherwise they’ll simply buy from someone they like. more...

Price: $7.95